Refund Policy

Last updated: May 2026

We want you to be confident in your DocNeer Premium purchase. This Policy explains when refunds are available and how to request one.

1. Eligibility for a Refund

You are eligible for a full refund of your Premium subscription if both of the following conditions are met:

• It has been 7 days or less since the date of payment, AND
• You have not attempted any Premium test (no Premium test, even partially, has been opened or submitted from your account)

2. Non-Refundable Cases

Refunds are not available in the following situations:

• More than 7 days have passed since the payment date
• Any Premium test has been attempted from your account, even if it was not completed or your score was low
• The request is due to dissatisfaction with question difficulty, your performance, or examination outcomes
• The payment was disputed through your bank’s chargeback process without first contacting us

3. How to Request a Refund

Email sidharthsair@gmail.com with the following details:

• Your registered name and email address with DocNeer
• The Razorpay payment ID (this is in your payment confirmation email)
• A brief reason for the refund request

We will review your eligibility and notify you of the decision within 2 business days.

4. Refund Processing Time

If approved, refunds are processed via Razorpay to your original payment method. The amount typically reaches your account within 5 to 10 business days, depending on your bank or card issuer.

5. Refund Amount

Approved refunds are for the full purchase amount in Indian Rupees (INR). No partial refunds are offered.

6. Contact

For refund-related questions:
sidharthsair@gmail.com
Pratapgarh, Uttar Pradesh, India